Grievance Procedure - Disability Discrimination

How to file a grievance about disability discrimination in the City of St. Louis



Title II of the Americans with Disabilities Act (ADA) requires that the City make its facilities, services, and programs accessible to people with disabilities and in compliance with the ADA. 

This is a summary of the full ADA Grievance Procedure. If you feel that you have not been able to access City government because of accessibility issues, or because you have been discriminated against based on your disability, please fill out the ADA Grievance Form and submit to The Office on the Disabled. This form and process are designed to provide you with the opportunity to quickly and effectively resolve any issue(s) as they relate to the ADA and the City of St. Louis.


You may mail the form back to our office. 

Office on the Disabled
1200 Market Street
City Hall Room 30
St. Louis, Missouri 63103

Or you can fax the information to 314-622-4019. 

All forms submitted whether through regular mail or fax must be signed.

What to Expect

Your complaint will be investigated in the order received and you will be contacted with the results.

Additional Information

For organizations or businesses outside the City's responsibility, please contact


Office on the Disabled

(314) 622-3686

1200 Market Street
Room 30
St. Louis, Mo 63103

8:00 AM - 5:00 PM Mon - Fri

Contact the Office on the Disabled

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